What's your experience of telephone call centres?

What's your experience of telephone call centres?

"The information that I got wasn't accurate"

"I'm really pleased they sorted out my problem straight away"

"They promised to ring back, but I'm still waiting"

"They are always engaged"

Citizens Advice, our national organisation, are preparing a report that will be distributed amongst government departments and other influential policy makers, so please tell us about your experiences - together we can make a difference!

What was your experience of telephone call centres? (Good or bad)

If you have a problem, have you made a formal complaint?

Yes
No

If your complaint is unresolved, have you contacted the Call Centre Association?

Yes
No

Do you need advice on this subject?

Yes
No

If you do not live in North East Derbyshire, see CLS Direct for your nearest advice centre.

If asked, would you be willing to talk to the media about your experience?

Yes
No

You do not have to give us your contact information, unless you want to.

However, if you live in North East Derbyshire and require advice or have stated your willingness to talk to the media, we will need some information:

Name:

Address:
'

e-mail:

Phone:

Preferred mode of contact:

Last updated: March 28, 2007