Faulty Goods: Match Their Description

A consumer has a statutory consumer right to expect that goods will match their description, whether this was written, verbal or shown in a picture, (although in practice verbal descriptions are often very hard to prove). For example, a jumper with a label describing it as 100% wool must be made only of wool.

If you make a purchase based on a sample the final article should match the sample. Goods should also match whatever it says on an attached label. If you think you have been deliberately misled you may wish to talk to your local Trading Standards department to see if a criminal offence has been committed.

• The Basics
• Your Statutory Rights
  • Items should match their description and
  • Be of satisfactory quality and
  • Be fit for their purpose
• I think my statutory rights have been breached so what can I do about it?
• Method of paying refund
• Getting a replacement or repair

Last updated: March 20, 2007

• Disclaimer & Legal Information
• © North East Derbyshire CAB 2008