Problems With Services: Guarantees and extended warranties
Manufacturers may give guarantees with their goods that provide you with rights additional to your statutory consumer rights. For example, the guarantee may promise that the manufacturer will provide new replacement goods or repair goods if they develop a fault within a given time.
Alternatively you may have purchased an extended warranty when you the bought goods. In the same way that guarantees do, extended warranties may provide you with rights additional to your statutory consumer rights.
If you have a guarantee or extended warranty check to see if it provides options to resolve the problem.
For more information about extended warranties, see the Office of Fair Trading leaflet "Extended Warranties", and for Guarantees see the Citizens Advice Fact Sheet.
- Statutory consumer rights for services
- When the statutory consumer rights do not apply
- Affirming the contract
- Options for resolving a problem with services when your statutory consumer rights have been breached
- Compensation for goods and services
- Breach of contract
- Non-statutory contractual rights
- Alternative dispute resolution schemes and trade association codes of practice
- Guarantees and extended warranties
- Actions for personal injury or damage to property
Last updated: March 20, 2007