Problems With Services: Special Circumstances
The client may be able to reject the goods and get a refund or cancel a service if:-
- it was agreed with the seller at the time of purchase; or
- the trader operates a policy which allows the client to cancel if s/he changes her/his mind or made a mistake when choosing the goods or services
- the goods were sent on approval -see below; or
- the client bought goods or services by distance sale, for example, by mail order, telephone, fax, e-mail or through a website
- the client bought goods or services costing more than £35 face to face with the trader but away from business premises doorstep selling
- the client signed a credit agreement anywhere other than the trade premises of the creditor or supplier.
Goods may have been ordered 'on approval'. Examples of this include many goods ordered by mail order, and where you ask the trader to order goods so that you can look at them with a view to buying them. In these situations, a binding contract will not usually have been made.
However, if you ask the trader to order goods that you will then buy, a binding contract will be made, for example, where you order something from a sample book, then there will be no right to cancel. Also if a deposit has been paid for goods or services, this can indicate that a binding contract has been made
- Statutory consumer rights for services
- When the statutory consumer rights do not apply
- Affirming the contract
- Options for resolving a problem with services when your statutory consumer rights have been breached
- Compensation for goods and services
- Breach of contract
- Non-statutory contractual rights
- Alternative dispute resolution schemes and trade association codes of practice
- Guarantees and extended warranties
- Actions for personal injury or damage to property
Last updated: March 20, 2007